At Sofeyszone, we value customer satisfaction and strive to offer the best possible experience with every purchase. If for any reason you are not fully satisfied with your purchase, we are happy to offer you a 30-day return window from the date of purchase, ensuring that you can shop with peace of mind.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
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The item must be unused, unassembled, and in original packaging. Items must be in resalable condition to be eligible for a return.
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You must submit your return request within 30 days from the date of purchase.
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Proof of purchase (receipt, order number, or invoice) is required. Please keep your order confirmation or invoice as a reference.
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Products must not have been damaged or altered in any way, ensuring that the item is in its original condition upon return.
Return Process
If you wish to return an item, please follow the steps below:
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Contact Us: Reach out to us at support@sofeyszone.com or by phone at +1 (325) 296-9638 to initiate the return process. Be sure to include your order number, the reason for the return, and any other relevant details that will assist our team in processing your request.
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Return Instructions: After reviewing your return request, our customer service team will guide you through the return process and provide a return address if necessary.
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Prepare the Item for Return: Pack the item securely in its original packaging, along with any manuals, accessories, or parts that came with it. Please ensure that all the original labels are intact.
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Return Shipping: Customers are responsible for return shipping fees unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure your return is safely delivered to us.
Refunds and Processing
Once we receive your returned item, it will undergo a thorough inspection to ensure that it meets the eligibility criteria. We will notify you by email regarding the approval or rejection of your refund.
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If approved, your refund will be processed and credited to your original payment method within 5-7 business days. Please note that the exact timing of the refund depends on your payment provider’s processing times.
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If your return is not accepted (due to item condition or time frame), we will inform you via email and provide further instructions.
Exchanges
At Sofeyszone, we currently do not offer direct exchanges. However, you are welcome to return your original purchase within the 30-day return window and place a new order for any item of your choice.
Damaged or Defective Items
In the unlikely event that your product arrives damaged or defective, please contact us immediately at support@sofeyszone.com. We will work with you to resolve the issue as quickly as possible by offering a replacement or refund, depending on the situation.
Important Notes
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All returns must be processed within 30 days of the original purchase date.
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Please ensure the item is properly packed to prevent damage during the return shipping process.
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We are unable to accept returns for products that have been used, assembled, or altered in any way.
Contact Us
If you have any questions or need assistance with your return or refund process, feel free to contact us:
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Phone: +1 (325) 296-9638
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Email: support@sofeyszone.com
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Address: 4526 Rainer Rd, Jacksonville, FL 32210, United States